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      Service Bundle Best Practices for Autotask PSA

      Maximizing Profit Margins and Service Delivery through Effective Billing Practices for MSPs

      It is crucial to follow billing best practices. This includes configuring recurring agreements and breaking down service components for more comprehensive financial reporting and management. By conducting audits and ensuring compliance, you can mitigate the risks and maximize your success.

      Autotask Service Bundles Guide

      1. Breakout Component Services in Autotask PSA
      2. Create Service Code
      3. Add Service Code to Services Included in Bundle
      4. Edit Invoice Template
      5. Configure Contracts
      6. Generate Invoice

      Breakout Component Services in Autotask PSA

      The services that are added to a Service Bundle or Comprehensive Package are called component services or add-on services. These services are typically included in the Cost of Goods Sold (COGS).

      To gain better financial visibility and identify any shortcomings in your tech stack, it is recommended to separate all managed services and COGS.

      You can achieve this by following the steps below and generate a consolidated invoice template in Autotask PSA. This will allow you as an MSP to have a clearer and more detailed view of your profit and revenue margins, while presenting a more refined invoice template that won't confuse your clients.

       

      Create Service Code

      1. Navigate to Admin > Features & Settings > Products, Services, & Inventory > Services

      2. Edit or Create a New Service for your User Bundle or Package (Example, Premium User Support)

      3. Create New Service Code

      4. Enter a Name (Example, User Bundle)

      5. Save

      6. Add New Service Code to Service

      7. Save

      Note this will be the top-level revenue line item that will include both price and cost on the contract and on the final invoice.

      Tip more information on Service Codes can be found here: Do you need service codes?

      Create_new_Service_Code_modal

      Edit_Service_Code_Modal

       

      Add Service Code to Services Included in Bundle

      Note for billing best practices, we can note add the new Service Code to all underlying component services that make up the service bundle earlier. Zero out the price for these services, as they will be rolled up into the Service Code we created earlier. Include the cost and associate these services to General Ledger Account for tracking cost of goods sold.

      1. Navigate to Admin > Features & Settings > Products, Services, & Inventory > Services

      2. Edit Services that are included in the Service Bundle created earlier

      3. Add Service Code

      4. Save

       

      Edit Invoice Template

      1. Navigate to Admin > Features & Settings > Finance, Accounting, & Invoicing > Invoice Templates

      2. Design or Create New Invoice Template

      3. Edit Invoice Body

      4. Under Roll Up & Sort Order choose All by Roll Up Description

      5. Click Icon to Configure Roll Up Description

      6. Edit Recurring Service/Bundle Roll Up Description

      7. Remove Description and add Variable [Service/Bundle: Service Code]

      8. Click OK

      9. Edit Description of Recurring Services/Bundles in the Invoice Body under Customize the Description Column

      10. Remove Description and add Variable [Service/Bundle: Service Code]

      11. Click OK

      12. Save & Close Invoice Template

      Example_Invoice_body_Design_Page

      Edit_Invoice_Body_options

      Edit_Invoice_Description_Options

       

       

      Configure Contracts

      1. Add all Services to Contracts and zero out the price for any cost of goods sold, like the following:

      Add_Services_to_Contracts_Example

       

      Generate Invoice

      1. Apply Invoice Template that was created earlier to Customer or Company default and generate the invoice

      2. Approve & Post Recurring Contracts

      3. Generate Invoice

      Note the Rate/Cost shows Varies and the Quantity is wrong because the option Show Services/Bundles with a price of 0.00 is enabled. Disable this when by navigating to Choose Billing Items when Processing Invoices or from the Company Settings.

      Example_Preview_invoice

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