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      Barracuda Data and Email Protection

      Overview and Configuration Guide: Integrating Barracuda with Gradient

      Overview

      The Barracuda integration synchronizes vendor counts across Data Protection and Email Protection SKUs from the Barracuda platform.

      Note: While Barracuda Data Protection and Email Protection are separate integrations in Reconcile, they can both be authenticated using the same API credentials.

      How to Configure Barracuda

      To configure and connect the Barracuda integration, please select from the following:

      1. Prerequisites
      2. Connect Barracuda Data Protection and Email Protection
      3. Map Accounts and Services

      Requirements:

      To connect with the Barracuda integration in Reconcile, you’ll need:

      • Client ID
      • Client Secret
      • Username: Use the partner account’s Echo Username and not your login email address. Refer to Step 2 in the Generate API Credentials section for instructions on locating this value.
      • API URL

      Important Notes

      1. Barracuda Cloud Control (BCC) Account:

      You need to have a valid Barracuda cloud control account and user credentials. If you don't have one, please contact Barracuda MSP Partner Support.

      2. Username Field:

      Be sure to enter your Echo Username in the Username field. Do not use the email address associated with your platform login.

      3. API URL by Region:

      Your API endpoint will depend on your region:

      • US: https://api.intronis.com
      • UK: https://api.echo.intronis.com

      Generate API Credentials:  

      1. Navigate to the Barracuda MSP App.
      2. Select the Parent Company from the Accounts panel on the left-hand side.
        1. In the right-hand panel, go to the Details tab and take note of your Echo Username 
        2. Still in the right-hand panel, navigate to the API Credentials tab to set up your Client ID and Client Secret.Select the Parent Company from the Accounts panel on the left-hand side

      Note: The Client Secret is displayed only once after it is generated. After the page is refreshed, the Client Secret is hidden for security purposes and cannot be seen again. If you do not copy the Client Secret, you need to renew it. See Renewing the Client ID and the Client Secret.

      If you do not wish to renew the Client Secret so as not to impact any integrations that you currently have, you must contact Barracuda MSP Partner Support.

      Connect Barracuda Data Protection and Email Protection

      1. Navigate to the Integrations tab and select either the Barracuda Data Protection or Email Protection integration, then click Connect.
      2. Enter the Client ID, Client Secret, Username, and API URL retrieved from the previous steps.

      3. Click Authenticate.

        • Once successfully authenticated, accounts and services will be generated, and the integration will be updated to a pending status.
        • You can click the status refresh button or simply refresh your browser if you are unable to proceed to the next step.

      Map Accounts and Services

      Note: If you need further details on account and service mapping, click here.

        1. Map Accounts and Services

          • When setting up the integration for the first time, accounts are automatically matched if there's an exact name match between your vendor and PSA.
          • For accounts not automatically matched:
            • Use the filter button beside the account names on the right, or
            • Use the search bar on the left to find PSA accounts.
          • Drag and drop the PSA accounts from the left to match them with vendor accounts on the right.

        2. Proceed to Service Mapping

          • Once accounts are mapped, click "Next" to access the Service Mapping step.
          • Match services or products from your PSA, displayed on the left, with the corresponding vendor services or SKUs on the right. For ConnectWise PSA users, you can also search by Product ID.
          • Ensure at least one account and one service mapping is completed to finish the configuration.
          • After mapping the services, click "Next".

        3. Finalize Configuration

          • Review your mappings and click "Finish" to complete the setup.
          • This will start a sync. The "Sync Status" indicator at the top-right will start spinning, showing that a sync is in progress.
          • Once the sync is complete, the "Refresh" button will light up pink, indicating the sync is complete. Click that button to see the vendor data filled out.
          • Use the filter or sort options to jump to the connected services and start reviewing and reconciling!

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