A step-by-step guide to getting started with the Comet Backup Integration with Gradient MSP.
Products Integrated:
Billing Module: Base Unit | Disk Image Backup | Microsoft Hyper-V | Microsoft Exchange | MongoDB | Microsoft Office 365 | Synology | Microsoft QL Server | Application-Aware Writer
Alerts Module: Failed Jobs
View the Comet Backup Vendor Information page
For support with this integration, connect with Comet Backup here:
Connecting the Comet Backup Integration
- Connect the Integration
- Select the board for Alerts
- Map Accounts and Services
- Start the Sync
- Reconcile
Disconnecting the Comet Backup Integration
Step 1: Connect the Integration
NOTE: If you're using a Self-Hosted instance of Comet Backup, please make sure you're on version 22.9.6 or newer.
NOTE: Comet Backup syncs accounts from the Username field. To ensure you're able to map all accounts, it is recommended to have one Username per account.
- Login to Synthesize and navigate to the Integrations tab.
- Select the Comet Backup integration card, and click Connect.
- Choose the integration modules to configure, and press continue.
- (Note: This article follows the combined path, the steps are very similar for the other paths)
- (Note: This article follows the combined path, the steps are very similar for the other paths)
- Copy the Gradient API Token. Note that each integration is assigned a unique API token. Save this key in a secure location. It will only be available once.
- Click Open Portal. This will open a new tab on the Comet Backup page.
- Login to Comet Backup and navigate to Settings > Integrations > PSA Services
- Click on Gradient MSP and select Add. Paste your Gradient API token and press Save.
- Press Sync Now
Step 2: Select the board for Alerts
- Return to Synthesize and click Check Connection.
- Then select the board to map for Alerts.
- This step is not present for billing-only integrations.
- This step is not present for billing-only integrations.
- Proceed to the next page to map your customers.
Step 3: Map Accounts and Services
- Map your accounts by dragging the card from Synthesize on the left to Comet Backup on the right. When complete, press Next.
- We have auto-mapped any that are exact matches. The remaining can be searched by pressing the filter button or typing in the Synthesize search bar.
- Map your services by dragging the card from Synthesize on the left to Comet Backup on the right. When complete, press Next.
- Services can be searched by pressing the filter button or typing in the Synthesize search bar.
- Review and Press Finish
Step 4: Start the Sync
- Return to Comet Backup and Initiate a Sync
Step 5: Reconcile
- Return to Synthesize, refresh and Reconcile your billing!
Alerts will push for failed jobs of any type (backup, restore, repair, cleanup, etc.)
Disconnecting the Integration
- Login to Synthesize and navigate to the Integrations tab.
- Filter to Connected Integrations
- Select the Comet Backup Integration card, and click Configure.
- Press Disconnect and Confirm.