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      Comet Backup

      A step-by-step guide to getting started with the Comet Backup Integration with Gradient MSP.

      billingalerts

      Products Integrated: 

      Billing Module: Base Unit | Disk Image Backup | Microsoft Hyper-V | Microsoft Exchange | MongoDB | Microsoft Office 365 | Synology | Microsoft QL Server | Application-Aware Writer 

      Alerts Module: Failed Jobs

      View the Comet Backup Vendor Information page

       

      For support with this integration, connect with Comet Backup here:

      Connecting the Comet Backup Integration

      1. Connect the Integration
      2. Select the board for Alerts
      3. Map Accounts and Services 
      4. Start the Sync
      5. Reconcile 

      Disconnecting the Comet Backup Integration

      1. Disconnecting the Integration

      Step 1: Connect the Integration

       

      NOTE: If you're using a Self-Hosted instance of Comet Backup, please make sure you're on version 22.9.6 or newer.

      NOTE: Comet Backup syncs accounts from the Username field. To ensure you're able to map all accounts, it is recommended to have one Username per account.

      1. Login to Synthesize and navigate to the Integrations tab.
      2. Select the Comet Backup integration card, and click Connect.
      3. Choose the integration modules to configure, and press continue. 
        1. (Note: This article follows the combined path, the steps are very similar for the other paths)
      4. Copy the Gradient API Token. Note that each integration is assigned a unique API token. Save this key in a secure location. It will only be available once.
      5. Click Open Portal. This will open a new tab on the Comet Backup page.
      6. Login to Comet Backup and navigate to Settings > Integrations > PSA Services
      7. Click on Gradient MSP and select Add. Paste your Gradient API token and press Save.
      8. Press Sync Now

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      Step 2: Select the board for Alerts

       

      1. Return to Synthesize and click Check Connection. 
      2. Then select the board to map for Alerts.  
        1. This step is not present for billing-only integrations.
      3. Proceed to the next page to map your customers.

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      Step 3: Map Accounts and Services

       

      1. Map your accounts by dragging the card from Synthesize on the left to Comet Backup on the right. When complete, press Next. 
        1. We have auto-mapped any that are exact matches. The remaining can be searched by pressing the filter button or typing in the Synthesize search bar. 
      2. Map your services by dragging the card from Synthesize on the left to Comet Backup on the right. When complete, press Next. 
        1. Services can be searched by pressing the filter button or typing in the Synthesize search bar. 
      3. Review and Press Finish

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      Step 4: Start the Sync

       

      1. Return to Comet Backup and Initiate a Sync

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      Step 5: Reconcile

      1. Return to Synthesize, refresh and Reconcile your billing! 
      For Alerts users, you don't need to do anything else. Alerts will start to flow from Comet to your selected PSA board. 


      Alerts will push for failed jobs of any type (backup, restore, repair, cleanup, etc.)

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        Disconnecting the Integration

        1. Login to Synthesize and navigate to the Integrations tab.
        2. Filter to Connected Integrations
        3. Select the Comet Backup Integration card, and click Configure. 
        4. Press Disconnect and Confirm.

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