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      Comet Backup

      A step-by-step guide to getting started with the Comet Backup Integration

      Products Integrated: Base Unit | Disk Image Backup | Microsoft Hyper-V | Microsoft Exchange | MongoDB | Microsoft Office 365 | Synology | Microsoft QL Server | Application-Aware Writer 

      Alerts Module: Failed Jobs

      View the Comet Backup Vendor Information page

      For support with this integration, you can contact Comet Backup support here.

      How to Connect Comet Backup

      To configure and connect the Comet Backup integration, please click to navigate to the following:

      1. Connect the Integration
      2. Map Accounts and Services

      Connect the Integration

      Notes:

      • If you're using a Self-Hosted instance of Comet Backup, please make sure you're on version 22.9.6 or newer.
      • Comet Backup syncs accounts based on the Username field. To ensure all accounts are properly mapped, it's recommended to use a unique Username for each account.
      1. Login to Reconcile and navigate to the Integrations tab.
      2. Select the Comet Backup Integration card, and click Connect.
      3. Choose what you want to integrate, and select Continue.

      4. Copy the Gradient API Key:

        • Each integration is assigned a unique API Key.
        • Save this key in a secure location—it will only be available once.
      5. Login to Comet Backup and navigate to Settings > Integrations > PSA Services
      6. Select Gradient MSP, paste your Gradient API Token and Save. 
      7. Select Sync Now 

      For Alerts users, no additional action is required. Alerts will automatically flow from Comet to your selected PSA board.

      Alerts will be triggered for failed jobs of any type (backup, restore, repair, cleanup, etc.).

      Map Accounts and Services

      Note: If you need further details on account and service mapping, click here.

      1. Map Accounts and Services

        • When setting up the integration for the first time, accounts are automatically matched if there's an exact match between your vendor and PSA.
        • For accounts not automatically matched:
          • Use the filter button beside the account names on the right, or
          • Use the search bar on the left to find PSA accounts.
        • Drag and drop the PSA accounts from the left to match them with vendor accounts on the right.

      2. Proceed to Service Mapping

        • Once accounts are mapped, click "Next" to access the Service Mapping step.
        • Align services or products from your PSA, displayed on the left, with the corresponding vendor services or SKUs on the right. For ConnectWise PSA users, search by Product ID.
        • Ensure at least one account and one service mapping is completed to finish the configuration.
        • After mapping the services, click "Next".

      3. Finalize Configuration

      • Review your service configurations and click "Finish" to complete the setup.
      • This will initiate a sync. The "Sync Status" indicator at the top-right will start spinning, showing that a sync is in progress.
      • Once the sync is complete, the "Refresh" button will light up pink, indicating the sync is complete. Click that button to see the vendor usage data populated.
      • Use the filter or sort options to jump to the connected services and start reviewing and approving usage!

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