A step-by-step guide to getting started with the CompTIA ISAO Alerts Integration

- Login to Synthesize and navigate to the Integrations tab.
- Select the CompTIA ISAO integration card, and click Connect.
- Copy the Synthesize API Key. Note that each integration is assigned a unique Synthesize API Key. Save this key in a secure location. It will only be available once.
- Click Open Portal.
- This will open a new tab on the CompTIA ISAO site
- Login then Navigate to your profile, settings, and Select Gradient
- Paste in the Synthesize API key and Press Submit
- Return to Synthesize, refresh the page and then press Check Permissions
- Select your PSA Board from the dropdown
- Click Next and proceed to map your customers
- Next, map your service(s)
- Click Next and Review.
- Press Finish to start syncing with Synthesize.
Note: Once your setup is complete it could take up to 24 hours for the information to send automatically.