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      Datto Continuity

      A step-by-step guide to getting started with the Datto Continuity Billing Integration with Gradient MSP.

      billing

      Products Integrated: Datto Cloud Continuity Agents | Datto BDR Devices | Offsite Storage (MB) 

      This integration will bring in your counts for your BCDR unit counts.  

      View the Datto Continuity Vendor information page

      For support with this integration, you can contact Gradient Support

      Connecting the Datto Continuity Integration

      1. Connect the Integration
      2. Map Accounts and Services
      3. Start the Sync
      4. Reconcile

      Step 1: Connect the Integration

      1. Login to Synthesize

      2. Navigate to the Integrations page

      3. Hover over the Datto Continuity card and click Connect. 

      4. Insert your Datto Continuity Rest API Key

      Note: In Datto, when creating the API key, Gradient does appear as a vendor under access controls. Please leave the Select Vendor option EMPTY.  Choosing Gradient will cause the connection to fail. 

       

      5. Click Authenticate

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      Step 2: Map Accounts and Services

      1. Map your accounts by dragging the card from Synthesize on the left to Datto Continuity on the right. When complete, press Next. 
        1. We have auto-mapped any that are exact matches. The remaining can be searched by pressing the filter button or typing in the Synthesize search bar. 
      2. Map your services by dragging the card from Synthesize on the left to Datto Continuity on the right. When complete, press Next. 
        1. Services can be searched by pressing the filter button or typing in the Synthesize search bar. 

      Per Device: This will pull in the count of Devices associated with a client

      Per Agent: This will pull in the total count of Agents associated with all Devices for a client

      Offsite Storage: This will pull in the total Offsite Storage for a client in MB

      Note: While several options may show, most MSPs typically only have one service count type. 

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      Step 3: Start the Sync

      1. Select Finish on the Review page. This will complete the setup of the integration and start a sync to pull in the data.

       

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      Step 4: Reconcile

      Congratulations, you're almost there! Once the sync is complete, you can immediately start reconciling!

      To make your life easier, use the filter by vendor tag, select Datto Continuity and start reconciling!

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