Native Integrations
      Back to home
      1. Gradient Support Center
      2. Vendor Integrations
      3. Native Integrations

      Datto BCDR

      A step-by-step guide to getting started with the Datto BCDR integration

      Products Integrated: Datto Cloud Continuity Agents | Datto BDR Devices | Offsite Storage (MB) 

      How to Connect Datto BCDR

      1. Generate Vendor API Keys
      2. Connect the Integration
      3. Map Accounts and Services

      Requirements:

      The following are required for authenticating with the Datto BCDR integration in Reconcile:

      • Public Key

      • Private Key

      Generate Vendor API Keys

      • Log into your Datto Partner portal
      • Go to Admin > Integrations

      datto_portal_integrations

      • Under the API Keys tab, select the button to Create New API Key

      datto_admin_create_api

      • Select Create API Key to generate your public and private API credentials.

      Connect the Integration

      1. Login to Reconcile and navigate to the Integrations tab.
      2. Select the Datto BCDR integration and click Connect.
      3. Enter the Public and Private Key generated in the previous steps.
      4. Click Authenticate.
      5. Once successfully authenticated, accounts and services will be generated, and the integration will be updated to a pending status. You can click the status refresh button or simply refresh your browser if you are unable to proceed to the next step.

      Map Accounts and Services

      Note: If you need further details on account and service mapping, click here.

      1. Map Accounts and Services

        • When setting up the integration for the first time, accounts are automatically matched if there's an exact match between your vendor and PSA.
        • For accounts not automatically matched:
          • Use the filter button beside the account names on the right, or
          • Use the search bar on the left to find PSA accounts.
        • Drag and drop the PSA accounts from the left to match them with vendor accounts on the right.

      2. Proceed to Service Mapping

        • Once accounts are mapped, click "Next" to access the Service Mapping step.
        • Align services or products from your PSA, displayed on the left, with the corresponding vendor services or SKUs on the right. For ConnectWise PSA users, search by Product ID.
        • Ensure at least one account and one service mapping is completed to finish the configuration.
        • After mapping the services, click "Next".

      3. Finalize Configuration

      • Review your service configurations and click "Finish" to complete the setup.
      • This will initiate a sync. The "Sync Status" indicator at the top-right will start spinning, showing that a sync is in progress.
      • Once the sync is complete, the "Refresh" button will light up pink, indicating the sync is complete. Click that button to see the vendor usage data populated.
      • Use the filter or sort options to jump to the connected services and start reviewing and approving usage!

      Note: While multiple options may appear, most MSPs typically use only one service count type.

      • Per Device: Pulls the count of devices associated with a client.
      • Per Agent: Pulls the total count of agents associated with all devices for a client.
      • Offsite Storage: Pulls the total offsite storage for a client, measured in MB.

      Top