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      Datto RMM

      A step-by-step guide to getting started with the Datto RMM Integration with Gradient MSP.

      billing

      Products Integrated: All Devices | All Online Devices | Total Devices (Desktops, Laptops, Servers) | Desktops | Laptops | Servers

       

      Connecting the Datto RMM Integration

      1. Generate Vendor API Keys
      2. Connect the integration.
      3. Map Accounts and Services
      4. Reconcile

      Disconnecting the Datto RMM Integration

      1. Disconnect the Integration

       

      Step1: Generate Vendor API Keys

      1. The Datto RMM Integration requires an API user. We require the Client ID, Client Secret, and API URL.  
        1. The API URL will be your environment with API. For Example https://concord-api.centrastage.net
      2. Generate Datto RMM API Keys - Expand Activate the API for instructions
      3. Note the API Keys for Synthesize

       

      Step 2: Connect the Integration

      1. Login to Synthesize and navigate to the Integrations tab.
      2. Select the Datto RMM Integration card and click Connect.
      3. Choose what module you wish to connect to, and press continue.
      4. Enter your vendor details from Step 1 and press authenticate.
      5. Press Next to complete the service and account mapping.

       

      Step 3: Map Accounts and Services

      1. Map your accounts by dragging the card from Synthesize on the left to Datto RMM on the right. When complete, press Next. 
        1. We have auto-mapped any that are exact matches. The remaining can be searched by pressing the filter button or typing in the Synthesize search bar. 
      2. Map your services by dragging the card from Synthesize on the left to Datto RMM on the right. When complete, press Next. 
        1. Services can be searched by pressing the filter button or typing in the Synthesize search bar. 
      3. Review and Press Finish

        See here for tips and tricks for mapping in the tool: How to map within Synthesize  

      A pop-up will inform you that the setup is complete and that the syncing of usage can take a few seconds to several minutes.

       

       Step 4: Reconcile

      1. You are now ready to start reconciling.      
      2. To view only that vendor’s results, you can select the filter option and choose the vendor to display the imported values and reconcile.

       

      Disconnecting the Integration

      1. Login to Synthesize and navigate to the Integrations tab.
      2. Filter to Connected Integrations
      3. Select the Datto RMM Integration card and click Configure. 
      4. Press Disconnect and Confirm.
      5. Navigate to the Vendor account and turn off your API keys.

      Disconnecting this integration will remove the authentication settings and all account and service mapping. You can reconnect this integration, but you must also remap your account and services.