Datto SaaS Protection

Reconcile your Datto SaaS Protection and PSA Billing with Synthesize by Gradient MSP.

Products Integrated:  Datto SaaS Protection 

Generate Datto Unified Continuity API Keys

1. Login to Datto Partner Portal.
2. Navigate to Integrations under the Admin section.
3. Click Create API Key, populate the API Key Name and click Create.
   1. It's recommended that you generate an API key without any Contact Email or Select Vendor, as the API key is known to break.
   2. You can use a previously generated API key if one has already created one with this combination of client, vendor, and scope already.
4. Save the Public Key and Private Key in a secure location. Note that these keys can be viewed anytime after they've been created.

Connect Datto SaaS Protection

1. Login to Synthesize by Gradient MSP. If you don't already have an account, you can easily register an account by entering your email address or SSO credentials.
2. Navigate to the Integrations tab.
3. Select the Datto SaaS Protection integration and click Connect.
4. Select Billing Only and click Continue.
5. Enter the Public Key and Private Key generated from the Datto Partner Portal in the previous steps.
6. Click Authenticate.
7. Once successfully authenticated, accounts and services will be generated, and the integration will be updated to a pending status.
   You can click the status refresh button or simply refresh your browser if you are unable to proceed to the next step.
8. Click Next.

Map Accounts and Services

1. Map your accounts by dragging the card from Synthesize on the left to Datto SaaS Protection on the right. Exact matches are auto-mapped. The remaining accounts can be searched by clicking the filter button or typing in the Synthesize search bar.
2. Click Next.
3. Map your services by dragging the card from Synthesize on the left to Datto SaaS Protection on the right. Services can be searched by clicking the filter button or typing in the Synthesize search bar.
   
   1. We offer options to map to product and retention types.  This is to accommodate the different ways that MSP resell these services. You only need to map to the relevant service for your use case. 
4. Click Next.
5. Review service mappings, and when you are ready, click Finish to start syncing information into Synthesize.

Reconcile in Gradient MSP Synthesize

Return to Synthesize and reconcile! Syncs may take up to several minutes; however, you can refresh your browser. It's recommended to sort by Last Updated Date or use advanced filters to jump straight to the services you've mapped to approve updates.

Disconnecting the Integration

1. Login to Synthesize and navigate to the Integrations tab.
2. Filter by Connected integrations.
3. Select the Datto SaaS Protection vendor card and click Configure.
4. Press Disconnect and Confirm.