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      FortMesa

      A step-by-step guide to getting started with the FortMesa Integration with Gradient MSP.

      billingalerts

      FortMesa enables MSPs and other IT service providers to own their clients' cybersecurity roadmap, reduce risk, and maintain continuous compliance. FortMesa´s platform informs and assists the customers' cybersecurity investment decision making process so that they are getting the most risk reduction for each dollar spent and/or hour of labor invested.

      Products Integrated: Riskchain VM, Continurisk GRC 

      If you have questions or need support with this integration, you can reach out via the FortMesa Support Portal.

       

      Connecting the FortMesa Integration

      1. Connect the Integration
      2. Select the board for Alerts
      3. Map Accounts and Services
      4. Start the Sync 
      5. Reconcile

      Step 1: Connect the Integration


      1. Login to Synthesize and navigate to the Integrations tab.
      2. Select the FortMesa integration card, and click Connect.
        1. (Note: This article follows the combined path, the steps are very similar for the other paths) 
      3. Choose the integration modules to configure, and press continue.
      4. Copy the Gradient API Token. Note that each integration is assigned a unique API token. Save this key in a secure location. It will only be available once.
      5. Click Open Portal. This will open a new tab on the FortMesa page.
      6. Login to FortMesa and navigate to App Store > App Catoglogue >
      7. Click on Gradient MSP and select Add. Paste your Gradient API token and select all three options.  
      8. Press Apply, and Save.
      9. Return to Gradient MSP. 

      Step 2: Select the board for Alerts

      1. Return to Gradient MSP and click Check Connection

      2. Select the board to map for Alerts.

      3. Proceed to the next page to map your customers 

      Step 3: Map Accounts and Services

       

      1. Map your accounts by dragging the card from Synthesize on the left to FortMesa on the right. When complete, press Next. 
        1. We have auto-mapped any that are exact matches. The remaining can be searched by pressing the filter button or typing in the Synthesize search bar. 
      2. Map your services by dragging the card from Synthesize on the left to FortMesa on the right. When complete, press Next. 
        1. Services can be searched by pressing the filter button or typing in the Synthesize search bar. 
      3. Review and Press Finish

      Step 4: Start the Sync

      1. Return to FortMesa and navigate to the app store > Installed apps > Open the first Gradient MSP card and press Save. This ensures the sync begins. 

      Step 5: Reconcile

      1. Return to Synthesize, refresh and Reconcile your billing! 

      For Alerts users, you don't need to do anything else. Alerts will start to flow from FortMesa to your selected PSA board. 

      Disconnecting the Integration 

      1. Login to Synthesize and navigate to the Integrations tab.
      2. Filter to Connected Integrations
      3. Select the FortMesa Integration card, and click Configure. 
      4. Press Disconnect and Confirm.