PSA Connection Guides
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      HaloPSA Integration Guide

      A step-by-step guide to getting HaloPSA connected

      Here are the minimum requirements for on-premise environments.

      1. Fully Chained SSL Certificate.
      2. The latest stable version of HaloPSA.
      3. If your Halo instance restricts access based on IP, our IPs are 3.23.117.12 &  3.138.54

      Note: On-premise users can populate the Tenant field by typing in the words Not set.

      Note: Setting All permissions on step 10 will cause authentication to fail.

      Connecting HaloPSA

       

      1. Register Gradient
      2. Create New Application
      3. Configure Agent
      4. Finish Gradient Connection

      Register Gradient

       

      Upon initial registration of your new account, select HaloPSA and click Next. You will then be presented with a connection checklist. Please gather these items before progressing to the next page. Let's head over to HaloPSA.

      Create New Application


      Login to HaloPSA.

      Navigate to Configuration > Integrations > HaloPSA API > View Applications

      View_applications_menu

      Click New in the top right.

      On the Details tab, populate "Application Name" with Gradient MSP.

      Set the "Authentication Method" to Client ID and Secret (Services) and Record the Client ID and Client Secret.

      Set the Login Type to Agent.

      add_application_details

      Select an Agent to log in as. Ensure the Agent has a Role with the following permissions:

      1. Customers Access Level - Read Only
      2. Invoices Access Level - Read and Modify
      3. Customer Agreement Access Level - Read and Modify
      4. Products Access Level - Read and Modify

      Keep a record of the Client ID and Client Secret.

      Press Save

      On the Permissions tab, enable the following permissions:

      1. Read: Customers
      2. Read and edit: Contracts
      3. Read and edit: Items
      4. Read and edit: Invoices

      set_application_permissions

      Configure Agent

       

      Navigate back to the Configurations page. Now go to Teams & Agents > Agents, and ensure Feature Access is enabled for Clients Access Level for the agent you are using.

      set_agent_permissions_client_access_level

      Save the API Application.

      Within Halo PSA, navigate to Configuration > Integrations > HaloPSA API

      Record the Resource Server, Authorization Server and Tenant.

      gather_resource_server_authorization_server_and_tenant_info

      Finish Gradient Connection


      Return to Gradient, select HaloPSA and insert the following information:

      1. Client ID
      2. Client Secret
      3. Resource Server
      4. Authorization Server
      5. Tenant (On-premise users can populate the Tenant field by typing in the words Not set)

      Select Save and Test to confirm that the integration is configured properly. The wizard will run the initial sync, which may take a few minutes, before prompting you to continue to your dashboard.

      Warning: Authorization Server requires a forward slash "/" at the end of the URL https://domain.halopsa.com/auth/

      Congratulations, you've successfully connected your PSA!

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