PSA Connection Guides
      Back to home
      1. Gradient Support Center
      2. PSA Integration Guides
      3. PSA Connection Guides

      HaloPSA Integration Guide

      A step-by-step guide to getting HaloPSA connected

      Here are the minimum requirements for on-premise environments.

      1. Fully Chained SSL Certificate.
      2. The latest stable version of HaloPSA.
      3. If your Halo instance restricts access based on IP, our IPs are 3.19.3.152 &  3.19.4.238

      Note: On-premise users can populate the Tenant field by typing in the words Not set.

      Note: Setting All permissions on step 10 will cause authentication to fail.

      1. Upon initial registration of your new account, select HaloPSA and click Next. You will then be presented with a connection checklist. Please gather these items before progressing to the next page. Let's head over to HaloPSA.
      2. Login to HaloPSA.
      3. Navigate to Configuration > Integrations > HaloPSA API > View Applications.
      4. Click New in the top right.
      5. On the Details tab, populate "Application Name" with Gradient MSP.
      6. Set the "Authentication Method" to Client ID and Secret (Services) and Record the Client ID and Client Secret.
      7. Set the Login Type to Agent.
      8. Select an Agent to log in as. Ensure the Agent has a Role with the following permissions.
        1. Customers Access Level - Read Only
        2. Invoices Access Level - Read and Modify
        3. Customer Agreement Access Level - Read and Modify
        4. Products Access Level - Read and Modify
      9. Keep a record of the Client ID and Client Secret.
      10. Press Save
      11. On the Permissions tab, enable the following permissions:
        1. Read: Customers
        2. Read and edit: Contracts
        3. Read and edit: Items
        4. Read and edit: Invoices
      12. Navigate back to the Configurations page. Now go to Teams & Agents > Agents, and ensure Feature Access is enabled for Clients Access Level for the agents you are using. 
      13. Save the API Application.
      14. Within Halo PSA, navigate to Configuration > Integrations > HaloPSA API
      15. Record the Resource Server, Authorization Server and Tenant.
      16. Return to Gradient, select HaloPSA and insert the following information.
        1. Client ID
        2. Client Secret
        3. Resource Server
        4. Authorization Server
        5. Tenant (On-premise users can populate the Tenant field by typing in the words Not set).
      17. Select Save and Test to confirm that the integration is configured properly.

            Warning: Authorization Server requires a forward slash "/" at the end of the URL https://domain.halopsa.com/auth/

            Congratulations, you've successfully connected your PSA!