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      Ingram Micro Cloud Marketplace

      Beta - Available by request - Overview and Configuration Guide: Integrating Ingram Micro Cloud Marketplace with Gradient

      Overview

      This integration synchronizes subscriptions from your Ingram Micro Cloud Marketplace to aid in mapping and reconciliation with services or products in your PSA, tailored to your billing needs.

      How to Configure Ingram Micro

      To connect and configure the Ingram Micro integration, please click to navigate to the following:

      1. Retrieve Subscription Key and Base URL from Ingram MIcro Support
      2. Connect Ingram Micro Cloud Marketplace
      3. Map Accounts and Services

      Authentication Details

      Retrieve Subscription Key and Base URL

      Contact Ingram Micro Support to obtain the necessary credentials for authenticating and connecting with the Ingram Micro integration in Synthesize.

      • Subscription Key
      • Base URL (eg., https://api.cloud.im/marketplace/us/)
      • Marketplace Code
      • Username
      • Password

      Connect Ingram Micro Cloud Marketplace

      1. Login to Gradient.
      2. Navigate to the Integrations tab.
      3. Select the Ingram Micro Cloud Marketplace integration and click Connect.
      4. Enter the Username, Password, Subscription Key, Base URL, and Marketplace Code retrieved from the previous steps.
      5. Click Authenticate.
      6. Once successfully authenticated, accounts and services will be generated, and the integration will be updated to a pending status. You can click the status refresh button or simply refresh your browser if you are unable to proceed to the next step.

      Map Accounts and Services

      Note If you need further details on account and service mapping, click here.

      1. Map Accounts and Services

        • When setting up the integration for the first time, accounts are automatically matched if there's an exact match between your vendor and PSA.
        • For accounts not automatically matched:
          • Use the filter button beside the account names on the right, or
          • Use the search bar on the left to find PSA accounts.
        • Drag and drop the PSA accounts from the left to match them with vendor accounts on the right.

      2. Proceed to Service Mapping

        • Once accounts are mapped, click "Next" to access the Service Mapping step.
        • Align services or products from your PSA, displayed on the left, with the corresponding vendor services or SKUs on the right. For ConnectWise PSA users, search by Product ID.
        • Ensure at least one account and one service mapping is completed to finish the configuration.
        • After mapping the services, click "Next".

      1. Finalize Configuration

        • Review your service configurations and click "Finish" to complete the setup.
        • This will initiate a sync. The "Sync Status" indicator at the top-right will start spinning, showing that a sync is in progress.
        • Once the sync is complete, the "Refresh" button will light up pink, indicating the sync is complete. Click that button to see the vendor usage data populated.
        • Use the filter or sort options to jump to the connected services and start reviewing and approving usage!