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      N-Able Cove Data Protection

      Overview and Configuration Guide: Integrating N-Able Cove with Gradient

      How to Connect with N-Able Cove Data Protection

      To configure and connect the N-Able Cove integration, please select from the following:

      1. How to Generate API Keys
      2. Connect to N-Able Cove
      3. Map Accounts and Services

      Requirements

      1. Salesforce ID

      2. API Key

      Before you can access the Billing API, you must first request an API key. This key is essential for authenticating your requests and ensuring secure communication with our services.

      To request an API Key:

      1. Log into N-ableMe
      2. Navigate to the Support section
      3. Click Create a New Case
      4. Select Create a Partner Care Case
      5. Complete the following fields:
        • Issue Type: Account
        • Category: Billing
        • Topic: Other
        • Subject: Enter “MSP Billing API - Access”
        • Description of the problem: Provide information on the request.
      6. Click Submit Ticket

      Connect N-Able Cove

      1. Login to Gradient.
      2. Navigate to the Integrations tab.
      3. Select the N-Able Cove Data Protection integration and click Connect.
      4. Enter the Salesforce ID and API Key retrieved from the previous steps.
      5. Click Authenticate.
      6. Once successfully authenticated, accounts and services will be generated, and the integration will be updated to a pending status. You can click the status refresh button or simply refresh your browser if you are unable to proceed to the next step.

      Map Accounts and Services

      Note: If you need further details on account and service mapping, click here.

      1. Map Accounts and Services

        • When setting up the integration for the first time, accounts are automatically matched if there's an exact name match between your vendor and PSA.
        • For accounts not automatically matched:
          • Use the filter button beside the account names on the right, or
          • Use the search bar on the left to find PSA accounts.
        • Drag and drop the PSA accounts from the left to match them with vendor accounts on the right.

      2. Proceed to Service Mapping

        • Once accounts are mapped, click Next to access the Service Mapping step.
        • Match services or products from your PSA, displayed on the left, with the corresponding vendor services or SKUs on the right. For ConnectWise PSA users, you can also search by Product ID.
        • Ensure at least one account and one service mapping is completed to finish the configuration.
        • After mapping the services, click Next.

      3. Finalize Configuration

        • Review your mappings and click Finish to complete the setup.
        • This will start a sync. The Sync Status indicator at the top-right will start spinning, showing that a sync is in progress.
        • Once the sync is complete, the Refresh button will light up pink, indicating the sync is complete. Click that button to see the vendor data filled out.
        • Use the filter or sort options to jump to the connected services and start reviewing and reconciling!

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