N-Able Cove (Legacy)

Overview and Configuration Guide: Integrating N-Able Cove with Gradient

How to Configure Cove Data Protection

To configure and connect the Cove Data Protection integration, please select from the following:

• Authentication
• Connect Cove Data Protection
• Map Accounts and Services

To learn more about this integration, please review the following documentation:

• Calculations
• Services

Authentication

To connect with Cove Data Protection in Reconcile, you’ll need:

• Organization Domain: Referred to as "Partner" in Cove, this is the name of the customer you want to log in under.
• Username: Your email address for accessing the service.
• Password: Your password for accessing the service.

Connect Cove Data Protection

1. Login to Gradient.
2. Navigate to the Integrations tab.
3. Select the Cove Data Protection integration and click Connect.
4. Enter the Organization Domain, Username and Password retrieved from the previous steps.
5. Click Authenticate.
6. Once successfully authenticated, accounts and services will be created, and the integration will be updated to a pending status. You can click the status refresh button or simply refresh your browser if you are unable to proceed to the next step.

Map Accounts and Services

1. Map Accounts and Services

   • When setting up the integration for the first time, accounts are automatically matched if there's an exact name match between your vendor and PSA.
   • For accounts not automatically matched:
     • Use the filter button beside the account names on the right, or
     • Use the search bar on the left to find PSA accounts.
   • Drag and drop the PSA accounts from the left to match them with vendor accounts on the right.

2. Proceed to Service Mapping

   • Once accounts are mapped, click "Next" to access the Service Mapping step.
   • Match services or products from your PSA, displayed on the left, with the corresponding vendor services or SKUs on the right. For ConnectWise PSA users, you can also search by Product ID.
   • Ensure at least one account and one service mapping is completed to finish the configuration.
   • After mapping the services, click "Next".

3. Finalize Configuration

   • Review your mappings and click "Finish" to complete the setup.
   • This will start a sync. The "Sync Status" indicator at the top-right will start spinning, showing that a sync is in progress.
   • Once the sync is complete, the "Refresh" button will light up pink, indicating the sync is complete. Click that button to see the vendor data filled out.
   • Use the filter or sort options to jump to the connected services and start reviewing and reconciling!

Calculations

The calculations for services are created from the management console column codes accessed through the Cove Data Protection JSON-RPC API. These column codes provide data for determining the status and quantity of protected workloads within your environment.

For detailed information on these column codes and their interpretations, please refer to the documentation provided in the following links:

• Current API Column Codes
• Legacy API Column Codes

Should you require further clarification or have inquiries regarding how these services are calculated, we encourage you to contact our support team for assistance. 

Services

The integration between Cove Data Protection and Reconcile is designed to synchronize services exclusively from Cove Data Protection backup manager. Within Reconcile, this integration generates the following services to aid in mapping and reconciling with your PSA's services or products, tailored to your billing needs:

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