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      NinjaOne

      Reconcile your NinjaOne and PSA Billing with Reconcile™ by Gradient MSP.

      How to Configure NinjaOne

      1. Services
      2. Generate API Keys
      3. Connect NinjaOne
      4. Map Accounts and Services

      Services

      We synchronize "all devices" with NinjaOne because NinjaOne charges on a per-device basis. These services are available to map to your contracts and are aggregated by device class. 

      Note Custom device classes are rolled up to the corresponding parent device class. 

      Service Device Class
      Total Devices All device classes
      Total Servers WINDOWS_SERVER, VMWARE_VM_HOST, HYPERV_VMM_HOST, LINUX_SERVER, MAC_SERVER, VMWARE_VM_GUEST, HYPERV_VMM_GUEST, NMS_VM_HOST, NMS_SERVER, NMS_VIRTUAL_MACHINE
      Total Physical Servers WINDOWS_SERVER, LINUX_SERVER, MAC_SERVER, NMS_SERVER
      Total Virtual Servers VMWARE_VM_HOST, HYPERV_VMM_HOST, VMWARE_VM_GUEST, HYPERV_VMM_GUEST, NMS_VM_HOST, NMS_VIRTUAL_MACHINE
      Total Workstations WINDOWS_WORKSTATION, LINUX_WORKSTATION, MAC, NMS_COMPUTER
      Total Workstations and Servers WINDOWS_WORKSTATION, LINUX_WORKSTATION, MAC, NMS_COMPUTER, WINDOWS_SERVER, VMWARE_VM_HOST, HYPERV_VMM_HOST, LINUX_SERVER, MAC_SERVER, VMWARE_VM_GUEST, HYPERV_VMM_GUEST, NMS_VM_HOST, NMS_SERVER, NMS_VIRTUAL_MACHINE
      Total Network Devices NMS_SWITCH, NMS_ROUTER, NMS_PRIVATE_NETWORK_GATEWAY, NMS_WAP, NMS_FIREWALL, NMS_PRINTER, NMS_APPLIANCE, NMS_SCANNER, NMS_OTHER, CLOUD_MONITOR_TARGET, NMS_DIAL_MANAGER, NMS_PHONE, NMS_IPSLA, NMS_NETWORK_MANAGEMENT_AGENT
      Total Mobile Devices ANDROID, APPLE_IOS

      Generate API Keys

       

      Login to NinjaOne.

      Navigate to Administration and select API under the Apps section.

      Click Client App IDs

      Click Add 
      Administation_page_in_ninjaone_portal

      Select API Services (machine-to-machine) under the Application platform dropdown.

      Enter an application name.

      Select Monitoring under Scopes.

      Select Client Credentials under Allowed Grant Types.

      Click Save.


      Application_configuration_in_ninjaone

      Copy the Client Secret and store in a secure location. This secret will only be generated once, but you have the option to regenerate it at any time if needed.


      Application_creation_success_modal

      Click Close to return back to the previous screen and copy the Client ID.

      Copy the Client ID.


      Client_ID_information_tab_in_ninjaone_portal

      Connect NinjaOne

       

      Login to Gradient, and navigate to the Integrations tab.

      Select the NinjaOne integration and click Connect.

      Select Billing Only and click Continue.

      Enter the Client Secret, Client ID, and API URL collected from NinjaOne. Pay attention to the hostname you are using. It depends on where your instance is located:
      United States: https://app.ninjarmm.com
      Canada: https://ca.ninjarmm.com
      EMEA: https://eu.ninjarmm.com
      APAC: https://oc.ninjarmm.com

      Click Authenticate. Once successfully authenticated, accounts and services will be generated and the integration will be updated to a pending status. You can click the Status refresh button or simply refresh your browser if you are unable to proceed to the next step.

      Click Next.

      Map Accounts and Services

      Note: If you need further details on account and service mapping, click here.

      1. Map Accounts and Services

        • When setting up the integration for the first time, accounts are automatically matched if there's an exact match between your vendor and PSA.
        • For accounts not automatically matched:
          • Use the filter button beside the account names on the right, or
          • Use the search bar on the left to find PSA accounts.
        • Drag and drop the PSA accounts from the left to match them with vendor accounts on the right.

      2. Proceed to Service Mapping

        • Once accounts are mapped, click "Next" to access the Service Mapping step.
        • Align services or products from your PSA, displayed on the left, with the corresponding vendor services or SKUs on the right. For ConnectWise PSA users, search by Product ID.
        • Ensure at least one account and one service mapping is completed to finish the configuration.
        • After mapping the services, click "Next".

      3. Finalize Configuration

        • Review your service configurations and click "Finish" to complete the setup.
        • This will initiate a sync. The "Sync Status" indicator at the top-right will start spinning, showing that a sync is in progress.
        • Once the sync is complete, the "Refresh" button will light up pink, indicating the sync is complete. Click that button to see the vendor usage data populated.
        • Use the filter or sort options to jump to the connected services and start reviewing and approving usage!

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