Service Cards allow you to easily view and adjust quantities of services you resell, instantly updating counts in your connected PSA
A Service Card represents a Contract Line Item (service) in each of your Agreements or Contracts.
If you are a ConnectWise PSA user, you'd be referring to services as additions, whereas if you're a Halo PSA or Accelo PSA user, you'd be referring to them as Recurring Invoice Line Items. Regardless of your PSA's nomenclature, we refer to them as Services.
Add, Approve, Dismiss, and Details
Service Card fields and information
Please refer to the screen captures below, as each field is described below by numerical value:
- Service
- Account (Customer)
- Contract
- PSA Quantity(left) and Vendor/CSV Import Quantity(right)
- If you see a "-" for the Vendor Unit count, this simply means that we are not receiving any count for that service from that vendor. Usually this is the result of a contract finishing its service term.
- If you see an electric plug icon that has been crossed out in the Vendor Unit count, that means that that is a contract that is active in your PSA but which there is no Vendor whom has the corresponding Vendor contract integrated yet.
Card View:
List View:
Service Card Types
Once an Integration or CSV Import has been completed, you may have three different types of actionable Service Cards. New Found Revenue, Reconcile, and No Change.
New Revenue Found
This Service Card indicates there is no record of a contract within your connected PSA.
You can select Add or Dismiss. Selecting Add will take you to your Details tab for that card, and allow you to select an existing contract from your PSA and assign it to it.
Selecting Dismiss will remove the card from view / take no action during this billing period.
Card View:
List View:
Reconcile
This Service Card indicates resource adjustments to be made from the quantity currently posted in your PSA and what was imported via the Integration or CSV vendor export. This can be a resource downgrade (red) or upgrade (green).
You can take three actions on these cards. Dismiss, Details, or Approve.
Selecting Approve will update the PSA value to the Vendor value, allowing you to reconcile your billing at a click. Selecting Details will take you to the Details tab for that card, allowing you to review that Service Cards Contract, manually adjust its counts, review past changes, and check the most recent sync dates for it.
Card View:
List View:
No Change
This Service Card indicates no change from the units within your PSA. Alternatively, there is no record of resource adjustments within the Vendor Integration or CSV import.
You can take three actions on these cards. Dismiss or Details. These actions function exactly the same as they do for New Found Revenue or regular Reconcilable Service Cards.
When you need to change the total displayed on the service card or wish to review information on the Service Card, select the Details button, and a module will open for you to make your selections and approve.
The upper left quadrant displays the contract details for this particular customer. You can see the PSA ID numbers, dates/term, current vendor quantity, cost, and frequency.
The upper right quadrant displays past actions taken on this contract form the Gradient Billing Module.
The lower left quadrant displays the contracts name in both your PSA and your Vendor portal. This allows you to review that contracts mapping in Gradient at a glance, as well as see how current the sync is for that contracts information in the Gradient Billing Module.
Finally the bottom right quadrant displays the current vendor amount for that contract, along with its listed price in your PSA, and a date option that will allow you to forward or backdate the change you are looking to make if you so choose.