PSA Connection Guides
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      Tigerpaw Connection Guide

      A step-by-step guide to getting your Tigerpaw account connected with Gradient MSP.

      Tigerpaw Connection Checklist

      If you haven't already registered, you can open a Gradient MSP account here 

      You've registered, and you're on your way to officially becoming part of the flock!

      Take the following steps to get Tigerpaw connected with Synthesize:

      Upon initial registration of your new Gradient MSP account, you will select Tigerpaw and click Next. You will then be presented with a connection checklist. Please gather these items before progressing to the next page.

      Let's head over to Tigerpaw! ROAR!

      Note: You will require both your REST API and SOAP URL keys

      Creating your REST API KEY:

      1. Navigate to the Tigerpaw desktop main window, connect to the database the API is configured to use, and log in.

      2. Select Menu > Edit > Master Tables > Reps > Account Reps > New and enter a rep name that identifies Gradient MSP. Include a valid email address in the contact info tab that exists on your server.

      3. Navigate to the Roles & Groups tab, assign the System Administrator role, and assign a Rep Group.

      4. Select the Rep Record you just created and open the admin tab. This will enable you to generate your public and private API keys. How to create Tigerpaw API key

      5. Note your Fully Qualified Domain Name (FQDN).

      6. Copy your API keys and have your subdomain value ready for the next step.

      Creating your SOAP URL:

      1. Within Tigerpaw go to Tools in the Top Navigation bar and select  > options > mobile options
      2. Your SOAP URL will be showing under the Web Service API URL 

      tigerpaw soap url gradient

      If your SOAP URL is not listed, you will need to install the Tigerpaw Mobile API from the Tigerpaw Academy.  This version should match your version of Tigerpaw.

      If you have Tigerpaw Unleashed (Hosted) The SOAP URL is shown under Web service API URL If the URL is not populated please contact Tigerpaw Support for assistance.

      Gather your REST API Keys, and SOAP URL and head back to Gradient. Sync and Reconcile! 


      Congratulations, you've successfully connected your PSA!

      Sit back, have a coffee, and let our hamsters (or flamingos in this case) get to work synchronizing your data. You can close the Setup Wizard now if you like and we will email you when the synchronization is complete.

      Note Depending on the account size; this sync could take 24 hours or more.

      How to create a Tigerpaw REST API key 

      Tigerpaw has a REST API, separate from the built-in Tigerpaw (Mobile) API, which you must install to allow both systems to communicate.

      Note For more information, please refer to the Tigerpaw REST API Instructions.