A step-by-step guide to getting started with the Traitware Integration with Gradient MSP.

Products Integrated: Passwordless Authentication From Enrollment to Login

View the Traitware vendor information page 

For support with this integration, Contact Traitware here:

Connecting the Traitware Integration

  1. Connect the integration
  2. Map Accounts and Services
  3. Start the Sync

Step 1: Connect the Integration

  1. Login to Synthesize and navigate to the Integrations tab.
  2. Select the Traitware integration card, and click Connect.
  3. Copy the Synthesize API Key. Note that each integration is assigned a unique Synthesize API Key. Save this key in a secure location. It will only be available once.
  4. Click Open Portal.
  5. This will open a new tab on the Traitware site.
  6. Login to Traitware
  7. Navigate to Settings
  8. Insert the Synthesize API Key from Step 3 and click Submit
  9. Next, Navigate to the Customers tab and press Create Account next to each customer you wish to connect 
  10. Return to Synthesize and press check connection
  11. Click next and proceed to Map your customers

Step 2: Map Accounts and Services

  1. Map your accounts and services by dragging the card from Synthesize on the left to Traitware on the right. When you are finished, press Next.


Step 3: Start the Sync

  1. Return to Traitware, navigate to the Customers tab and press sync next to each customer you want to update.
  2. Return to Gradient and click the Finish button.