Veeam Service Provider Console (SPC)

To establish a connection with our integration, you'll require the API URL tailored to your specific setup. The API URL adheres to the following format:

• If you're accessing the Veeam Service Provider Console Web UI via HTTPS without a designated port number:

  API URL: https://<hostname>

• In case you're connecting to the Veeam Service Provider Console Web UI using HTTPS with a customized port number:

  API URL (with port): https://<hostname>:<port>

  • Please note that the default port number is 1280.

For more comprehensive information on Resource URLs, please consult the following documentation: Veeam Service Provider Console REST API Resource URLs.

API Key

When configuring our Veeam integration, we employ the "Simple API Key" method for authentication. This method generates a single Private Key that serves as your authentication token for seamless access to our integration.

For guidance on creating a Simple API Key, refer to the following guide: Configuring a Simple API Key.

Connect Veeam SPC

1. Login to Synthesize by Gradient MSP. If you don't already have an account, you can easily register an account by entering your email address or SSO credentials.
2. Navigate to the Integrations tab.
3. Select the Veeam SPC integration and click Connect.
4. Select Billing Only and click Continue.
5. Enter the API URL and API Key generated from Veeam Service Provider Console in the previous steps.
6. Click Authenticate.
7. Once successfully authenticated, accounts and services will be generated, and the integration will be updated to a pending status. You can click the status refresh button or simply refresh your browser if you are unable to proceed to the next step.
8. Click Next.

Map Accounts and Services

1. Map your accounts by dragging the card from Synthesize on the left to Veeam SPC on the right. Exact matches are auto-mapped. The remaining accounts can be searched by clicking the filter button or typing in the Synthesize search bar. 
2. Click Next.
3. Map your services by dragging the card from Synthesize on the left to Veeam SPC on the right. Services can be searched by clicking the filter button or typing in the Synthesize search bar.
   
   
   1. We offer options to map to product and retention types.  This is to accommodate the different ways that MSP resell these services. You only need to map to the relevant service for your use case. 
4. Click Next.
5. Review service mappings, and when you are ready, click Finish to start syncing information into Synthesize.

Reconcile in Synthesize

Return to Synthesize and reconcile! Syncs may take up to several minutes; however, you can refresh your browser. It's recommended to sort by Last Updated Date or use advanced filters to jump straight to the services you've mapped to approve updates.

Disconnecting the Integration

1. Login to Synthesize and navigate to the Integrations tab.
2. Filter by Connected integrations.
3. Select the Veeam SPC vendor card and click Configure.
4. Press Disconnect and Confirm.

Usage Breakdown for Managed Services